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Privacy Policy

Last updated: 12th August 2025

This Privacy Policy explains how The Innovation Office (“we”, “our”, “us”) collects, uses, and protects your personal data when you interact with our website or services.


We are committed to respecting your privacy and protecting your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who we are
The Innovation Office is the trading name of Tracey Wond, sole trader.
Our contact email for all privacy-related queries is hello@theinnovationoffice.co.uk.

2. The information we collect
We may collect and store the following types of personal data:

  • Name

  • Email address

  • Phone number

  • IP address

  • Payment details (processed securely via our payment provider – see section 5)

We collect this information when you:

  • Complete a contact form

  • Sign up for updates or resources

  • Make a purchase or booking

  • Browse our website (via cookies and analytics)


3. How we use your information
We process your personal data to:

  • Respond to your enquiries

  • Provide services you’ve requested or purchased

  • Send updates or marketing communications (where you’ve opted in)

  • Improve our website and services through analytics

  • Comply with legal or regulatory requirements

We will not sell or rent your personal information to third parties.

4. Legal bases for processing
We process personal data on one or more of the following legal bases:

  • Contract – to fulfil an order or provide a service you’ve requested

  • Consent – where you have agreed to receive marketing or updates

  • Legitimate interests – such as improving our services or securing our website

  • Legal obligation – to comply with applicable laws
     

5. Sharing your data
We may share your information with:

  • Payment processing: Stripe – for secure handling of payment details

  • Website hosting and analytics: Wix, Google Analytics

  • Professional service providers who help us deliver our business (e.g. IT support, accountants)

All third-party service providers are required to keep your data safe and only use it for the purpose of providing their services to us.

6. Data retention
We keep personal data only for as long as necessary to:

  • Provide the services you’ve requested

  • Meet our legal, accounting, or reporting requirements

In most cases:

  • Contact and enquiry data: up to 2 years

  • Transaction data: up to 6 years (for tax and accounting purposes)

After these periods, data will be securely deleted or anonymised.

7. Your rights
Under UK data protection law, you have the right to:

  • Access a copy of your personal data

  • Correct inaccuracies in your data

  • Request erasure of your data (where applicable)

  • Object to processing or request restriction of processing

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk

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To exercise your rights, email hello@theinnovationoffice.co.uk.


8. Cookies & tracking
We use cookies to improve your experience and analyse website traffic.
You can manage or disable cookies via your browser settings.
For more details, see our Cookie Policy.


9. Security
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure.


10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.


Contact us
If you have any questions about this Privacy Policy or how we handle your data, email hello@theinnovationoffice.co.uk.

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