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Terms & Conditions

Last updated: 10 September 2025

1. Who we are

The Innovation Office is a trading name of Tracey Wond, sole trader, based in the United Kingdom. In these terms, “we”, “us” and “our” refer to The Innovation Office. “You” and “your” refer to the website user or customer.

Contact: hello@theinnovationoffice.co.uk
Website: https://www.theinnovationoffice.co.uk

2. What these terms cover

These Terms and Conditions govern your use of our website and any content, resources, downloads or services made available through it. If you purchase services or digital products, additional service-specific terms may apply. If there is a conflict, the service-specific terms will take priority.

By using the site, you agree to these terms. If you do not agree, please do not use the site.

3. Changes to these terms and the site

We may update these terms and the site content from time to time, for example to reflect changes to our services, law or best practice. Please check this page for the latest version.

4. Using our site

You must use our site lawfully, respectfully and in a way that does not damage, disable, overburden or impair it. You agree not to:

  • copy, scrape, crawl or frame our site except as allowed by law

  • introduce malware or attempt to gain unauthorised access

  • use the site for unlawful, harmful, defamatory, harassing or discriminatory activity

  • infringe intellectual property rights or privacy rights

We may suspend or withdraw access if these terms are breached.

5. Accounts and security

If you create an account or are given access to a client area, you must keep your login details confidential and notify us promptly of any suspected misuse. You are responsible for all activity under your credentials.

6. Intellectual property

All content on the site, including text, graphics, logos, icons, images, videos, downloads and layouts, is owned by us or our licensors and is protected by intellectual property laws. You may:

  • view pages on a device and print a reasonable number of copies for personal or internal business use

  • share short excerpts with attribution and a link back to the source page

You may not reproduce substantial parts, republish, distribute, adapt or create derivative works without our prior written consent, except as allowed by UK law.

7. Reliance and professional advice

The site provides general information for guidance only. It is not professional advice. We provide consultancy and training, however nothing on the site should be relied upon as legal, financial, medical or other professional advice. You should obtain advice specific to your circumstances before acting.

Where we present content produced with the assistance of AI tools, we take reasonable care but cannot guarantee completeness or accuracy. You remain responsible for validation and for how you use any outputs.

8. Third-party links and tools

Our site may link to third-party websites or tools, for example booking pages, payment processors or training platforms. We do not control and are not responsible for those sites, their content or their privacy practices. Use of third-party services is at your own risk and subject to their terms.

9. Digital products, bookings and payments

9.1 Payments

Payments for digital products, training or consultancy may be processed by Stripe or other approved providers. We do not store your full payment card details.

9.2 Digital content

If you purchase digital content for download or streaming, you consent to immediate supply and acknowledge that your 14-day right to cancel under the Consumer Contracts Regulations 2013 will be lost once downloading or streaming begins. This clause applies only where you act as a consumer.

9.3 Live training and consulting

If you book a live session, workshop or consulting engagement, the confirmation we send will set out scope, dates and any deliverables. Unless otherwise agreed or set out in a contract:

  • you may cancel or reschedule more than 14 calendar days before the start and receive a full refund or credit

  • cancellations within 14 calendar days may be charged up to 100 percent, to cover time reserved and preparation already undertaken

  • if we need to cancel, we will offer a rescheduled date or a full refund

Where you are a business client, statutory consumer cooling-off rights do not apply. We may require pre-payment or staged invoices.

9.4 Results

We do not guarantee specific outcomes from training, lead generation, AI-assisted workflows or consulting. Performance depends on your context, data, capacity and implementation.

10. User-generated content

If you upload or submit content, you must have the right to share it and you grant us a non-exclusive, worldwide licence to host and display it for the purpose of providing the site or services. You are responsible for ensuring your content is lawful, accurate and does not include personal data you are not authorised to share.

11. Data protection and privacy

Your use of the site is also governed by our Privacy Policy and Cookie Notice, which explain what personal data we collect, why and how we use it. Please read them carefully.

12. Confidentiality

Where we work with you on consulting or training, each party will keep confidential any non-public information marked confidential or reasonably understood to be confidential, except as required by law or where the information is already public.

13. Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.

Subject to the above, we will not be liable for: loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, loss or corruption of data, or any indirect or consequential loss. Our total liability for all claims arising from or in connection with the site or services will not exceed the total fees you paid to us for the service giving rise to the claim in the 12 months before the event, or £1,000 if no fees were paid.

You are responsible for implementing appropriate safeguards, for example backups, security controls and validation of outputs, before relying on any content or deliverables.

14. Compliance and acceptable use of AI and data

You agree not to provide us with personal data or confidential information unless you have a lawful basis and appropriate authority. For lead generation or outreach support, you confirm that any contact data you supply has been lawfully obtained and that the proposed use complies with UK data protection and e-privacy rules, including PECR where applicable.

If we suggest AI tools or automations, you remain controller of your data. You are responsible for ensuring compliance with your organisational policies and any sector-specific obligations.

15. Suspension or withdrawal

We do not guarantee that the site will always be available. We may suspend, withdraw or restrict availability for business or operational reasons. We will try to give reasonable notice.

16. Events outside our control

We are not liable for delay or failure to perform due to events beyond our reasonable control. If such an event occurs, we will take reasonable steps to minimise the impact and resume performance as soon as practicable.

17. Governing law and jurisdiction

These terms and any non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your home jurisdiction.

18. General

If any part of these terms is found unlawful or unenforceable, the remaining parts will continue in effect. No failure or delay to enforce a right or remedy operates as a waiver. You may not assign or transfer your rights without our written consent. We may assign our rights to a successor or affiliate as part of a restructure or sale.

19. Complaints and contact

We aim to resolve issues quickly and fairly. Please contact hello@theinnovationoffice.co.uk in the first instance. If your concern relates to personal data, please see our Privacy Policy for further information on your rights and how to escalate a complaint.

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