Terms and Conditions

Last updated: 31 July 2026

1. Who we are

The Innovation Office is the trading name of Tracey Wond, a sole trader based in the United Kingdom. In these terms, “we”, “us” and “our” refer to The Innovation Office. “You” and “your” refer to a website user or customer.

Contact: hello@theinnovationoffice.co.uk
Website: www.theinnovationoffice.co.uk

2. What these terms cover

These terms govern your use of our website and any information, resources, downloads or services made available through it. Commissioned consultancy, research, training, digital work or other paid services will normally be subject to a proposal, booking confirmation, contract or other service-specific terms. If there is a conflict, the service-specific terms take priority.

By using the website, you agree to these terms. If you do not agree, please do not use it.

3. Changes to these terms and the website

We may update these terms and the website from time to time, including to reflect changes to our services, technology, law or good practice. The latest version will be published on this page.

4. Using our website

You must use the website lawfully and in a way that does not damage, disable, overburden or impair it. You must not:

• introduce malware, probe security or attempt unauthorised access;
• use automated scraping, crawling or extraction in a way that breaches law, ignores technical restrictions or places an unreasonable load on the site;
• use the site for unlawful, harmful, defamatory, harassing or discriminatory activity; or
• infringe intellectual-property, confidentiality, data-protection or privacy rights.

We may suspend or restrict access where these terms are breached or where this is reasonably necessary to protect the website or others.

5. Accounts and restricted areas

If an account, private link or client area is provided, you must keep access details confidential, use them only for the authorised purpose and tell us promptly about suspected misuse. You are responsible for activity carried out using credentials allocated to you, unless that activity results from our failure to use reasonable care.

6. Intellectual property

Unless stated otherwise, website content, branding, text, layouts, graphics, downloads, tools and other materials are owned by us or used under licence and are protected by intellectual-property law. The Innovation Office® is a registered trade mark.

You may view pages and print or save a reasonable number of copies for personal or internal organisational use. You may share short excerpts with clear attribution and a link to the source. You may not reproduce substantial parts, republish, sell, distribute, adapt or create derivative products without prior written permission, except where the law expressly permits this.

Individual resources may include a separate licence or usage notice. That notice applies to the relevant resource.

7. General information, not professional advice

Website content is provided for general information and does not constitute legal, financial, medical or other regulated professional advice. Although we take reasonable care, we do not guarantee that all content is complete, current or suitable for your circumstances. You are responsible for appropriate review and professional advice before acting on it.

Where content or tools have been developed with assistance from artificial-intelligence systems, we apply reasonable human review but cannot guarantee that every output will be complete or error-free. You remain responsible for validating and safely using any output.

8. Third-party links and services

The website may link to or use third-party websites and services, including hosting, booking, video, analytics, payment or learning platforms. We do not control their availability, content, security or privacy practices. Your use of those services may be governed by separate terms.

9. Enquiries, proposals and commissioned services

Information on the website is an invitation to discuss work, not a binding offer. A contract for paid work is formed only when the scope, price and other material terms have been agreed through a signed contract, accepted proposal, booking confirmation or other clear written agreement.

Project outcomes depend on context, information, participation, decision-making and implementation. Unless expressly agreed in writing, we do not guarantee a particular commercial, research, funding, REF, policy, engagement or organisational outcome.

10. Payments, bookings and digital content

Payment and cancellation arrangements for consultancy, research, training, events or digital content will be set out at the point of booking or in the relevant proposal or contract. We may require deposits, pre-payment or staged invoices.

If digital content is sold directly to a consumer for immediate download or streaming, we will ask for the acknowledgement required before any statutory cancellation right is lost. Business clients do not receive consumer cancellation rights.

11. Content you submit

If you submit material through the website or for a collaborative feature, you confirm that you have the right to share it, that it is lawful and accurate, and that it does not contain personal or confidential information you are not authorised to disclose.

You grant us a non-exclusive licence to host, process and display that material only as reasonably needed to operate the relevant feature or deliver the agreed service. Any wider use will be subject to the relevant project terms or your permission.

12. Privacy and confidentiality

Our Privacy Policy and Cookie Policy explain how personal information and website technologies are handled.

Confidentiality obligations relating to commissioned work will be set out in the relevant agreement. Each party should protect non-public information that is marked confidential or would reasonably be understood to be confidential, subject to legal disclosure requirements.

13. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to that:

• we are not liable for loss arising from reliance on general website information contrary to section 7;
• we are not responsible for loss caused by third-party services, events outside our reasonable control or your failure to use reasonable safeguards, backups and review processes;
• where you use the website in the course of business, we are not liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings, or loss or corruption of data; and
• our total liability arising from the website itself will not exceed £1,000. Liability for paid services will be governed by the relevant service agreement.

Nothing in these terms affects statutory rights you may have as a consumer.

14. Responsible use of data and AI

You must not provide personal, confidential or third-party information for processing unless you have the necessary authority and lawful basis. If you ask us to support data use, outreach, automation or AI-assisted activity, responsibilities and safeguards may need to be agreed separately.

Recommendations about AI or digital tools do not remove your responsibility for organisational policies, human oversight, data protection, intellectual property, accessibility and sector-specific obligations.

15. Availability

We do not guarantee that the website or any free resource will always be available, uninterrupted or error-free. We may change, suspend or withdraw content or functionality for operational, security or business reasons.

16. Events outside our control

We are not liable for delay or failure caused by events outside our reasonable control. For paid work, the relevant agreement may include more detailed provisions.

17. Governing law and jurisdiction

These terms and any non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that a consumer resident in Scotland or Northern Ireland may bring proceedings in their home jurisdiction where the law permits.

18. General

If a provision is found unlawful or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. No person other than you and us has a right to enforce these terms.

19. Complaints and contact

We aim to resolve concerns fairly and promptly. Contact hello@theinnovationoffice.co.uk in the first instance. For concerns about personal information, see the complaints information in our Privacy Policy.